Trust · Vetting
How an installer earns your request.
Before a single installer can be matched to your home, they go through the same short, honest process. Here is exactly what that is — and what it isn't.
The process
Four steps before we match anyone.
- Step 1
Installers apply with their coverage in hand
An installer tells us their company, the towns they cover, how long they've been in business, their crew size, the services they offer, and their typical install price. We match on real coverage, not a directory listing.
- Step 2
They confirm licensing and insurance
Every installer confirms in their application that they are licensed and insured. It's the baseline for working on your roof — and, below, we're clear about what that confirmation is and isn't.
- Step 3
We review experience against your roof stock
We review an installer's experience against the roof stock of the towns they claim — steep pitches, cedar shake, and slate in several of our towns demand non-penetrating clip work. A crew that's wrong for those roofs doesn't get them.
- Step 4
One installer per territory — quality over filling
Each territory gets a single installer, and a territory stays unfilled rather than filled badly. We would rather tell you we don't cover your town yet than route you to a crew that isn't right for it.
Straight talk
What our confirmation is — and isn't.
Installers confirm their licensing and insurance in their application, and we review their experience against your local roof stock. We match on fit and coverage — we are not a background-check bureau, and we don't collect certificates of insurance on your behalf. Before work begins, it's always fair to ask your installer directly for their license and proof of insurance. A good one hands it over without hesitation.
What to expect
What a qualified installer should bring.
If you're matched, this is the bar the installer is held to — and what a full-service lease quote looks like.
- An installer who actually works your town and knows your roof type
- Non-penetrating clip work on slate and cedar — no staples or screws in your roof
- A quote for your specific home, not a generic per-foot rate
- Full-service lease terms: maintenance, takedown, and off-season storage included
- One honest quote — not a bidding war or a stack of cold calls
Questions
About how we vet.
- Do you verify licenses and insurance yourselves?
- Installers confirm their licensing and insurance in their application, and we review their experience against the roof types in the towns they cover. We match on fit and coverage — and we'd always tell you to ask your installer for their license and proof of insurance before work begins.
- How many installers cover my town?
- One. Each territory has a single installer, and we leave a territory unfilled rather than fill it with a crew that isn't right for it.
- What if no installer covers my area yet?
- Then we tell you, rather than route you to someone who doesn't work your town. You can still request a quote and we'll let you know whether we cover you.