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FAQ

Questions homeowners ask us.

Christmas lights

Do you use my lights or provide them?
Either. Most homeowners lease commercial-grade LED strands, which the installer sizes to your roofline, maintains, and stores off-season. If you own lights you like, installers can hang those instead, though failures then become your cost.

Christmas lights

Does the price include takedown and storage?
On a lease, yes — takedown after the season and off-season storage are part of the arrangement. If you own the lights, ask whether takedown is bundled or billed separately; both are common and worth confirming in the quote.

Permanent lighting

Are the fixtures visible during the day?
Barely. The track sits inside the soffit channel behind the drip edge, so from the street it reads as trim. Most homeowners only notice it if they know exactly where to look, which is the point of a permanent system versus seasonal strands.

Permanent lighting

Can I still get the classic warm-white Christmas look?
Yes. Addressable LEDs render a convincing warm white as well as saturated color, so you can run everyday warm white most of the year and switch to holiday scenes from the app without changing anything on the house.

Halloween

Do you install inflatables or big-box props?
Generally no. The installers we match specialize in a composed, autumnal look — lighting, naturals, and considered groupings. If you specifically want a large inflatable display, that is a different kind of vendor than the ones on this platform.

Halloween

When does Halloween decorating get installed?
Most displays go up in the first half of October so they are lit for the run-up to the 31st. Because it overlaps the Christmas booking rush, arranging it early — or bundling it with holiday lights — is the surest way to hold a crew.

Commercial

Can you provide a certificate of insurance naming our entity?
Yes — commercial installers matched here carry general liability and can issue a COI naming your business or association as additional insured. Requesting it up front is standard and something we screen for on commercial matches.

Commercial

What happens if a section goes dark mid-season?
Commercial arrangements include scheduled maintenance and a response window for outages, because a dark storefront is a real problem. Confirm the guaranteed response time in the contract; reputable installers commit to a specific turnaround.